Princesa Yaiza Suite Hotel Resort

Placement organization

Name of organization: Princesa Yaiza Suite Hotel Resort
Town/city: Playa Blanca, Yaiza, Lanzarote
Country: Spanje
Website: http://www.princesyaiza.com

Student

Name of student: Linda Behl

Specialist area: ITTI
Placement period: 2012-2013

Information about placement organization

Type of organization: Hotel
Organization’s activities: Offering accommodation and other holiday services
Target group of the organization: Wealthy people, majority are couples and families
Company culture: Everyone is working together in a really friendly atmosphere, with most people you act quiet informal except of direction and operational management
Number of employees: about 380
Dress code: uniform
Did the organization meet the agreements you made beforehand? Yes

Information about your placement

In which department(s) are you working? Several departments: Reception, Public Relations, Food and Beverage, Direction, Commercial, Marketing, Quality, Reservation, Housekeeping, Room Service, Operations, Technical Service, Decoration, Spa and Wellness, Animation.
I worked in Quality Management
Brief description of your daily activities: Daily Responsibilities
The daily activities are really broad and consist of several tasks of the department of Quality Management. The main activity is to assist in the tasks of the Head of Quality Management by getting an insight in all their tasks. Assisting the head of Quality Management during external audits of third parties is an example for assisting him. One of my tasks is also to perform internal audits as assigned, including the collaboration in those performed by personnel outside the hotel. Furthermore I have to transcribe the results of audits and filing and order the evidence collected. In addition to that I will assist in the preparation of reports and action plans that follow from them. Another important part of my activities in the department of quality management is the participation in the development of quality system documentation by assisting in the documentation of standards and requirements as well. Besides of all these activities mentioned above it is my duty to chart the scores of the questionnaires received and to enter comments in the same significant databases. To issue the reports that the head of quality management agreed with the management based on questionnaires sent out to the rest of the organization is also a fundamental task of the department I am working for to make sure the quality of the hotel will hold the good standards in all departments and areas of the organization. To have all these activities kept secure it is also an important aspect of maintaining stock of material file and the department itself.

Brief description of your company assignment: Competition analysis
The assignment consists of a competition analysis including a quality survey among the customers. The main duty is to analyze other five star hotels in the Canary Islands (especially in Lanzarote and Fuerteventura). The reason for that is the similarity of the target groups on these two islands, whereas Gran Canaria and Tenerife (the other major islands of the Canary Islands) are much bigger and attract also partly other target groups. By doing this analysis among the neighbor islands it is the aim to find out about strength, weaknesses, opportunities and threats of the Hotel Yaiza. Another important aspect is the development of other hotels which are heading to become a five star hotel and could eventually be a threat for the Hotel Yaiza. Since the daily activities are mainly in the department of Quality Management it is also interesting to do a quality survey among the customers and finally compare the quality with other hotels. The survey will head to the aim to observe the competition and in which points and aspects the hotel could improve to be the leading hotel of the Canary Islands. Therefore it is interesting to catch on aspects which customers liked in other hotels in the region of the Canaries and what could possibly be introduced in the Hotel to make it unique.

Comment briefly on your supervision by the organization: My boss of the department is helpful with everything and wiling to teach me the things I am interested in

Requirements for students on placement

What kind of personal skills are required for this placement? Teamplayer, independent, creative, eye for detail, good language skills in Spanish, English and preferable German, good Computer knowledge,
Additional company requirements for this placement? Word, Excel, Access, Adobe, Powerpoint
English: Advanced
Spanish: Advanced
French:
German:
Italian:
Other languages: French and German preferable at sufficent level

The trip

Mode of transport to reach your destination: Airplane

Accommodation

How did you arrange your accommodation? Company, accommodation in the hotel
How did you go to work every day? by foot

Visa / work permit / vaccinations

Do you need a visa? No
Do you need a work permit? No
How did you arrange the necessary documents:
How much time did it take to arrange the necessary documents?
Did you need certain vaccinations? No

Language course

Did you take a language course before you started your placement? No
Would you recommend to have a language course prior to this placement? n/a

The costs in euros

Travelling expenses (e.g. return ticket): € 300,00
Accommodation (monthly): € 0,00
Local transport (monthly): € 30,00
General costs of living (monthly): € 100,00 – 150,00
How long in advance did you apply for visa
Costs of visa: €
Costs of work permit: €
What did the company pay for/to you? EUR 200,00 per month, meals and accommodation

Culture

How did you prepare for the country’s culture?
I did not.
Did the culture of the country influence your performance during the placement in any way? Not really, however I am adopting a little bit the Spanish culture in general, which does not influence my placement in a negative way at all

Future students on placement

Future students are free to contact me for further information: Yes
My e-mail address: linda.behl@hotmail.de

Other information

Recommendations on what to do and what not to do: Always follow the rules of the manual, and never walk through the reception, but always through the staff entrance
Leisure possibilities in the city/surroundings of where the placement took place: Beach, Surfing, Diving, Cheap Ferry to Fuerteventura, National Park, several tourist attractions like camel riding, volcanoes etc.

Media

Youtube link Youtube placement video link