Iberostar Hotels & Resorts

Placement organization

Name of organization: Iberostar Hotels & Resorts
Town/city: Palma de Mallorca
Country: Spanje
Website: http://www.iberostar.com

Student

Name of student: Elke Jansen

Specialist area: ITTI
Placement period: 2012-2013

Information about placement organization

Type of organization: Hotel
Organization’s activities: Grupo Iberostar includes: Hotels&Resorts, Iberostate, and Iberoservice. Iberostar Hotels & Resorts has more than 100 hotels throughout the world in about 18 different countries.
The Palma de Mallorca office is the head office and is the Marketing department and takes care of the sales promotion and trade marketing
Target group of the organization: B2B & directly to the customer
Company culture: Communication is informal and friendly.
Number of employees: 16
Dress code: casual
Did the organization meet the agreements you made beforehand? Yes

Information about your placement

In which department(s) are you working? Marketing Europe department
Brief description of your daily activities: Communication with travel agent via mail, keeping track of availabilities of hotels and stop sales when no rooms are available anymore, updating powerpoint presentations, work for Starclub ( B2B sales promotion marketing tool Iberostar uses to boost sales)
Brief description of your company assignment: For my company assignment I analyse the effectiveness of workshops which are given to tour operators worldwide and eventually calculate and analyze the return on investment
Comment briefly on your supervision by the organization: Supervision is very good, my supervisor has been very welcoming from the start and supports you during the entire internship.

Requirements for students on placement

What kind of personal skills are required for this placement? Independent, sociable, representable
Additional company requirements for this placement? Excel, Powerpoint, Word
English: Advanced
Spanish: Intermediate
French:
German: Advanced
Italian:
Other languages:

The trip

Mode of transport to reach your destination: Airplane

Accommodation

How did you arrange your accommodation? Via Dorothea Bertram (dorothea.bertram55@gmail.com), I received this email address from my supervisor before I went to Mallorca and I had an awesome room in the heart of the city centre. Very big and with own bathroom, shared this flat with 4 other Erasmus students
How did you go to work every day? Bus, public transport

Visa / work permit / vaccinations

Do you need a visa? No
Do you need a work permit? No
How did you arrange the necessary documents: There weren’t a lot of documents that I needed to arrange, only things like for example compensation for the OV card, this needed to be done about 2 months before leaving the NL.
How much time did it take to arrange the necessary documents?
Did you need certain vaccinations? No

Language course

Did you take a language course before you started your placement? No
Would you recommend to have a language course prior to this placement? n/a

The costs in euros

Travelling expenses (e.g. return ticket): € Approx. 200,00 (the ticket to Palma was rather expensive since there aren’t going direct flight in January/February)
Accommodation (monthly): € 380,00
Local transport (monthly): € 35,00
General costs of living (monthly): € 150,00 – 200,00
How long in advance did you apply for visa
Costs of visa: €
Costs of work permit: €
What did the company pay for/to you? EUR 500,00 per month

Culture

How did you prepare for the country’s culture?
I did not
Did the culture of the country influence your performance during the placement in any way? No

Future students on placement

Future students are free to contact me for further information: Yes
My e-mail address: elke.jansen91@hotmail.com

Other information

Recommendations on what to do and what not to do: Dress-code is formal but you are not allowed to wear jeans, only on Fridays.
Leisure possibilities in the city/surroundings of where the placement took place: Palma is great, it is a lively city and since I lived in the city centre I was able to enjoy this. The nightlife is also awesome and whenever you miss Dutch people (or Germans) just go to Arenal and you will find a lot of them!

Media

Youtube link Youtube placement video link